Acceptable Use Policy

Use SalonePay only for lawful payments, receiving, approved cash services, purchases, bills, transport, payroll, vouchers, collections and other products activated for your verified account and jurisdiction.

• Fraud, theft, impersonation, money laundering, terrorist financing, sanctions evasion or trafficking.
• Structuring transactions to avoid KYC, limits, monitoring or reporting.
• Using another person’s identity, device, PIN, OTP, token, QR, NFC tag or account without authority.
• Creating false merchants, products, prices, beneficiaries, invoices, vouchers or receipts.
• Charging hidden fees, misleading customers, withholding authorised refunds or falsely announcing settlement.
• Reverse engineering, malicious automation, denial of service, credential attacks, vulnerability exploitation or bypassing controls.
• Agents requesting a customer’s permanent PIN or releasing cash without the approved one-time authorisation.
• Processing prohibited goods or services, child exploitation, illegal gambling, bribery or unlawful weapons and controlled substances.

Queued activity must remain within approved offline limits. Merchants and sector providers are responsible for accurate product names, prices, taxes, availability and fulfilment. A local record or audio alert is not proof of final settlement.

SalonePay may delay, reject, hold, reverse where legally permitted, restrict or suspend activity; request further information; preserve evidence; and report matters to authorised institutions. Users may appeal through the complaint process, but investigation details may be restricted.